5etop Platform Privacy Notice

This page describes what we collect when you use 5etop and how we keep that data protected. We at 5etop handle your personal information according to established privacy principles: we collect only what is necessary for account operation, payment processing, regulatory compliance, and customer support. Your data is encrypted in transit and at rest, and we do not sell or share it with unrelated third parties.

Our 5etop platform requires identity verification (KYC documents, phone number, email) to comply with anti-money-laundering standards and to prevent fraud. We also log your gaming activity, deposits, withdrawals, and login history for account security and dispute resolution. This notice explains what we collect, why, how long we keep it, and what rights you have.

If you have specific questions about your data or wish to request access, correction, or deletion, contact our support team at the channels listed below.

What Data We Collect at 5etop

Our 5etop platform collects the following categories of information from you:

Personal identification: your full name, date of birth, nationality, and government-issued ID number (e-KTP, passport, driving licence).
Contact information: your email address, mobile phone number, and residential address.
Account credentials: your chosen username, password (hashed and encrypted), and two-factor authentication settings.
Payment information: details of your linked payment methods (e-wallet accounts with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank accounts with mobile banking, local payment, online payment, e-wallet). We do not store credit card numbers; payment processing is handled by third-party processors.
Gaming activity: your wagers, wins, losses, game history, live-dealer table participation, and balance transactions.
Device and access data: your IP address, device type, browser information, and login timestamps for security monitoring.
KYC documents: photographs of your ID, selfies, and proof-of-residence documents, stored in encrypted form.
Support correspondence: any messages, emails, or chat logs you exchange with our 5etop support team.

We do not collect your payment card numbers directly; those are encrypted and processed by certified payment gateways. We do not install tracking cookies for advertising purposes, though we use session cookies to keep you logged in during your 5etop visit.

Note: During account verification, we may request additional documents (income proof, bank statements) if your withdrawal amount or account pattern triggers enhanced due diligence checks. We collect these only when necessary and delete them after verification is complete.

How We Use Your Data on 5etop

We use the data collected through 5etop for the following purposes:

Account operation: to create your 5etop account, verify your identity, and maintain your profile.
Payment processing: to fund deposits and process withdrawals through our trusted payment partners.
Regulatory compliance: to meet anti-money-laundering (AML) and Know Your Customer (KYC) requirements under applicable law.
Fraud prevention: to detect suspicious activity, prevent account takeover, and protect your account and our platform.
Gaming operations: to calculate payouts, settle bets, and maintain your game history and balance.
Customer support: to respond to your inquiries, resolve disputes, and provide multilingual assistance.
Service improvement: to analyse platform usage patterns and optimise our live-dealer studios, sportsbook markets, and slot offerings.
Legal obligations: to comply with court orders, regulatory requests, or other mandatory disclosures.

We do not use your data to market third-party products to you, nor do we sell your personal information to unrelated marketers.

Third Parties We Work With on 5etop

Our 5etop platform relies on several trusted third parties to deliver services:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers, and our banking partners (online payment, e-wallet, mobile banking, local payment) handle deposit and withdrawal transactions. They see your name, account details, and transaction amounts but do not have access to your 5etop password or KYC documents.
Cloud infrastructure providers: we store our 5etop database and backups on encrypted servers; these providers act only as data processors and do not access your information for their own purposes.
Live-dealer studio partners: our broadcast studios, camera providers, and dealer management systems are bound by data protection agreements; they do not collect personal data directly from users.
Customer support platforms: our live chat and email systems may be hosted by third parties, who access conversations only to provide support.
Compliance and KYC vendors: we may use third-party identity verification services to validate your documents; these vendors are contractually bound to delete your data after verification.

All third parties sign data processing agreements committing them to protect your information and use it only for the services they provide to 5etop.

Our servers may be located outside your jurisdiction

We at 5etop may store and process your data on servers in multiple countries. By using our platform, you consent to this cross-border data transfer, which is necessary to operate a global service. All transfers are encrypted and protected by standard security protocols.

How Long We Keep Your Data at 5etop

We at 5etop retain your data according to legal requirements and operational necessity:

Account data: kept for as long as your 5etop account is active, plus a period of years for regulatory compliance and dispute resolution.
KYC documents: retained for the duration of your account and a further regulatory retention period, then securely deleted.
Payment records: maintained to comply with banking and anti-fraud regulations, typically for years.
Game history: kept indefinitely on 5etop for your reference and for settlement disputes.
Support correspondence: retained for at least a year after your last contact, then reviewed for deletion if no ongoing matter exists.
Device and access logs: typically retained for months, then purged unless relevant to an ongoing investigation.

If you request account closure, we will stop active processing of your data but retain what is necessary for legal compliance and dispute settlement. You may request data deletion subject to applicable law and regulatory obligations.

Your Rights Regarding Your Data on 5etop

You have the following rights with respect to your information held by 5etop:

Access: you can request a copy of all personal data we hold about you. Submit a request to our support team with proof of identity, and we will provide a comprehensive report.
Correction: if your personal information is inaccurate or incomplete, contact us and we will update it promptly.
Deletion: you can request deletion of your data, subject to legal and regulatory requirements. Some data (e.g., payment records, gaming history) may need to be retained for compliance, and we will explain which data must stay.
Portability: we can provide your data in a standard, machine-readable format for transfer to another service, where technically feasible.
Account closure: you can close your 5etop account at any time by contacting support. Closure does not automatically delete data we are legally required to retain.

To exercise any of these rights, contact our 5etop support team via email, live chat, or phone with clear instructions. We will respond within a standard service window.

Cookies and Similar Technologies on 5etop

Our 5etop platform uses the following types of cookies:

Session cookies: temporary files that keep you logged into your 5etop account during your visit. These expire when you close your browser.
Security cookies: used to detect and prevent unauthorized access and fraud.
Preference cookies: remember your language choice, timezone, and display settings on 5etop.

We do not use advertising cookies or third-party tracking pixels to follow your behaviour across the internet. You can disable cookies in your browser settings, though this may affect your ability to log in or use our 5etop platform fully.

Contact Us About Your Data on 5etop

If you have questions about our privacy practices, wish to access your data, or believe we have mishandled your information, contact our 5etop support team:

Email: [email protected] or [email protected]
Live chat: available during service hours via your 5etop account dashboard.
Phone: multilingual support available during extended hours.

We will respond to all data requests and privacy concerns within a published service window. If you are not satisfied with our response, you may file a complaint with your local data protection authority or regulatory body. We are committed to resolving privacy matters fairly and transparently.

Changes to Our 5etop Privacy Notice

We may update this notice periodically to reflect changes in our data handling practices or applicable law. We will post any material changes to this page and notify you via email if the changes substantially affect how we use your data. Your continued use of 5etop after changes are published constitutes acceptance of the updated privacy notice. Please check this page regularly to stay informed of our current practices.

Our services on 5etop are available only where local law permits. Data protection laws vary by jurisdiction; your specific rights may differ depending on your location. If you are in a jurisdiction with stronger privacy laws (e.g., GDPR in the EU), those protections may apply to you as well, and we will respect them accordingly.